HM Invests In Enhancing CX (Customer Experience) “Technology, Process & People are the drivers to build superior customer experience”

Customer Experience Management is an integral part of Customer Relationship Management and the reason why it’s important is because a customer who has a positive experience is more likely to become a repeat and loyal customer.

Simply put, happy customers remain loyal to the Brand/Experience. At HM, we use several technology tools to interface our effectiveness of delivery to customers. From our Welcome Call to the Handover of the Home and much beyond it too our Service extends since we understand that this is a business of generations for generations.

Customer expectations are higher than ever. We, at HM are focused towards one definite goal and that is to enhance the customer’s experience. Customer experience is an area that needs constant nurturing and care and with a greater focus on customer experience strategy, we have realized a positive impact on customer loyalty, higher retention and increased revenues. 

Customer Satisfaction Indexes are built to ensure that the customers feedbacks are constantly percolating to all concerned departments and improvement measures taken.

SAP, Gfee are some of the technology tools used for driving better effectiveness while the human interface which is irreplaceable is constantly worked on.