AN EDGE OVER CUSTOMER SERVICING: A PLEDGE

Because of evolving business processes and rapid changes, the way people work is changing. However, savvy facility executives are learning that a high performance workplace can make a significant contribution to boost productivity, improving profitability and creating a competitive edge. To achieve this exceptional performance, the new focus is to shift their focus from the space their people occupy to the nature of the work their people do and how they can support it most effectively. We at HM are changing the way internal services are provided and delivered to our customers.

A good example of the importance of understanding the need of the customer comes from the way the HM CRM team took initiative to solve a problem which proved to be an exemplary service by the customers and also increased their faith in our service. There was a huge dump of interior debris at the backyard of Indigo Block. This was of high concern as it was pertaining to hygienic issue for the residents there and was becoming a breeding ground for multiple health related issues. The CRM team on identifying this issue, on priority got the interior debris removed. They also co-ordinated with the Projects team and got the paver tiles laid as a precautionary step to avoid any further dumping in the backyard. Also put signage board with penalty clauses to set in the discipline. This was so much appreciated by the residents, which by and large instilled the faith and enhanced the comfort of the residents in the company’s services.

Today the success factor is credited to the integrated approach the company makes in the work place which is considered as a productive enhancing activity and this creates a “Win-Win” situation for all.