KEYS OF PRIDE & JOY

Hand over Apartment is not just a delivery of keys to the buyer, it is much more than all this.

You are delivering a home to the owner, which could be a dream home for a person, It was immense pleasure for me to be part of this team where I am one among those smiling faces who meets our client during their initial Gruhapravesham.

Not just that, this involves lot of other pre-handover activities which is most critical role in my work. It means keeping up the expectations of our valued customer.  HM being known for its quality and trust. Hence we set our benchmarks high and strive to achieve it for we all stand testimony to the fact that Quality rises above all and finally that is the only sustenance in the market. The core focus of the CRM team I work in, is to meet:

•       Expectations of snag free apartment
•       Expectation of lag free services & facilities

Nothing is perfect, but it cannot be imperfect at the cost of Clients happiness, thus we keep to achieve 98% of Snag free apartment during Handover.

“One of my experiences in HM Tropical Tree, the handover of home got scheduled in the month of August 2016, but we had few minor snags which was supposed to be closed within two days as the client was travelling back to US and wanted their apartment handover in its best condition before they leave. It was intimated by the clients in short notice. It was a daunting task to complete the snags in two days due to weekend, but we crossed all our barriers to reach the vendors, convince them to work on weekends, and personally supervised the works to ensure its timely completion in the marked two days. Thus made the apartment a ready to handover home with a record achievement of 98.6% snag free apartment with almost “0” lag for services. Mission accomplished for that customer and our next mission continues”

The joy and satisfaction of seeing the customers expression when he experiences a snag free home is worth a million thank you’s.